Reference

Read Our Terms Before You Open an Account

These terms set out what you agree to when you access 9a99933, make deposits through bKash, Nagad, or Rocket, and use any part of the platform.

bKash, Nagad, Rocket coveredAccount rules apply at registrationEligibility varies by local lawOne account per personTerms updated without prior notice
9a99933 Read Our Terms Before You Open an Account
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

We take the handling of your account data seriously. These terms outline exactly how we store, use, and protect the information you provide at registration and during transactions. Every bKash, Nagad, and Rocket payment you make is tied to a transaction record in your account wallet, and that record is retained for verification and dispute purposes. If you want to know what data we hold on you, or you want to request a change or deletion, you can do so through the support channels listed on this page.

Data Retention

Transaction records, including all bKash, Nagad, and Rocket payment logs, are retained for a defined period under our data policy. You can request a copy through account support.

Account Security

Your account is protected by OTP verification at login. If you suspect unauthorised access, contact support immediately — we can place a hold on your account wallet while we investigate.

Cookie Use

We use cookies to keep your session active and to record preferences. You can manage cookie settings in your browser, though some account features may not work correctly without them.

Requesting Changes

To update personal details, request data deletion, or flag a terms concern, contact us via live chat or email. We aim to respond to data requests within a reasonable timeframe.

TERMS CONTACT PATHS

Reach Us About Any Terms Question

If a clause is unclear, or you think a transaction has been handled outside these terms, contact our support team directly. We handle terms-related queries through live chat, email, and a dedicated account help line — so you have a clear path to a real answer rather than an automated response. Have your account details ready when you get in touch.

Live Chat Start a live chat session from within your account dashboard. Our team handles terms disputes, account holds, and wallet verification questions directly through this channel.
Email Support Send a written query to our support address if you need a recorded response. Useful for formal terms disputes, account closure requests, or withdrawal holds tied to policy.
Account Help Line For questions specific to your bKash, Nagad, or Rocket transaction history, our account help line connects you to a team member who can pull your wallet log directly.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work. If yours is not here, live chat or email support will get you a direct answer tied to your specific account situation.

Yes. Every deposit and withdrawal made through bKash, Nagad, or Rocket falls under these terms. Transaction records are logged against your account wallet and are subject to our verification process.

Access and eligibility depend entirely on your local law and the regions we currently support. It is your responsibility to confirm that using this platform is lawful in your location before registering.

Updates take effect immediately when published. If you continue using your account after a change, that counts as acceptance. We do not send individual notifications for every update, so check this page periodically.

Contact support via live chat or email with your account ID and the transaction reference. We will pull the wallet log and review the record against the terms that were in effect at the time.

Yes. Submit a data request through email support or live chat. Include your registered account details and specify what you need — we will respond within a reasonable timeframe.

Closing your account means all active sessions end and your wallet balance must be withdrawn first. Submit a closure request through support, and we will walk you through the final Nagad, bKash, or Rocket withdrawal step.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.